# The Work Psychologist: full site text > Text version of https://www.theworkpsych.com/ for AI assistants and anyone who prefers plain text. It carries the same words as the two pages of the site. Last updated: 14 November 2026. Industrial psychology for organisations, delivered online and based in Johannesburg, South Africa. Klaus Muller, an industrial psychologist registered with the HPCSA (PS 0136336), runs two measured programmes built on BWRT(R) (BrainWorking Recursive Therapy): The Ready Room, for the people side of organisational change, and Key Person Coaching, one-to-one coaching for the people an organisation would fight to keep. - Book a scoping call (online, no charge): https://calendly.com/theworkpsychologist - Email: klaus@theworkpsych.com - Phone: +27 82 520 9782 - Office: Bryanston Corner, 18 Ealing Cres, Bryanston, Johannesburg, 2191 (sessions are online) - Short index of this site: https://www.theworkpsych.com/llms.txt --- ## Home page Address: https://www.theworkpsych.com/ The people side of change - Key Person Coaching - Online ### The change plan is sound. Nobody briefed the nervous systems. The Ready Room is two short online blocks, one before a change lands and one after. They lower the fear and resistance that stall adoption, then measure whether it worked. Run by Klaus Muller, a veteran industrial psychologist registered with the HPCSA. [What's happening in your organisation?](https://www.theworkpsych.com/#moments) - HPCSA Psychologist (Industrial) - PS 0136336 - Guest lecturer, University of Johannesburg - [As seen on Soweto TV's Sick Note](https://www.theworkpsych.com/#onair) Start here ### What's happening in your organisation? Pick the closest match. Each one points to a starting point, and the scoping call confirms it. [We're announcing a change and expect resistance - The Ready Room - Block A](https://www.theworkpsych.com/the-ready-room.html) [We've gone live and people are digging in - The Ready Room - Block B](https://www.theworkpsych.com/the-ready-room.html) [We're restructuring, merging or downsizing - The Ready Room for teams, coaching for leaders](https://www.theworkpsych.com/the-ready-room.html) [Our best people are running on empty - Key Person Coaching](https://www.theworkpsych.com/#key-person-coaching) [We're promoting first-time managers - Key Person Coaching - new-role track](https://www.theworkpsych.com/#key-person-coaching) [We need to hire or promote, and defend the choice - Selection & Promotion Assessment](https://www.theworkpsych.com/#also) [Someone needs private one-to-one help - Private Coaching Budget](https://www.theworkpsych.com/#also) Two programmes ### Two programmes. Both online. Both measured. Both run on BWRT(R), which works on automatic responses, so change doesn't rest on willpower. Each one ends with a number your organisation can see, and a privacy line your people can trust. Programme 1 - The people side of change #### The Ready Room Don't let resistance derail your change. Keep your change model. The Ready Room handles the part it can't reach: the fear and resistance that stall adoption, in two short online blocks powered by BWRT(R). Block A - Before the memo lands Embracing the challenge of change, with a defence against the stress of the unknown. Block B - After the dust settles Standing your ground, overcoming mental blocks and building forward momentum. Why "the Ready Room"? A ready room is where aircrews are briefed before they fly and debriefed when they land. Your people are briefed like crew, not moved like cargo. - Starts with: An introductory session before anything else, to meet Klaus and raise any questions or concerns - Format: Online - cohorts of 4-10 - leaders one-to-one - You get back: Readiness before and after, in aggregate, and a one-page report - Price: R6 300 per block, per cohort; R12 600 for both blocks [See the programme](https://www.theworkpsych.com/the-ready-room.html) Programme 2 - One-to-one BWRT(R) coaching #### Key Person Coaching Keep brilliance from burning out. Coaching for the half-second before a capable person reacts. For the few people who carry the most weight, at the moments that decide careers. - Top performers near burnout - First-time managers - The big pitch - Leading a restructure - The decision that can't wait Not for anyone on a performance improvement plan. This is for the people you'd fight to keep. Same sessions, opposite signal Being sent to the counsellor says you're in trouble. Being given a coach says you're worth investing in. - Starts with: An introductory session before anything else, to meet Klaus and raise any questions or concerns - Format: Online - one-to-one - blocks of three 50-minute sessions - Build up: Stack blocks to build your complete programme - You get back: Each person's 1-10 shift, reported in aggregate - Privacy: People book privately. You see the invoice, never the content. - Price: R9 200 per block [Book a scoping call](https://calendly.com/theworkpsychologist) Neither is an EAP. Both are for specific people at specific moments. Also available Selection & Promotion Assessment Assessment that stands up if it's challenged. A written report and a clear recommendation, online where the instrument allows. Also available Private Coaching Budget Give your people a coach, not a referral. Each person books a block of three privately at [therapy4work.com](https://therapy4work.com) (R5 400). You set an annual cap and see only the invoice. What we won't take on ### BWRT(R) can't fix a bad decision. It can stop a good one being derailed by fear. - A broken process needs a process fix. We'll say so. - Bullying, harassment or discrimination need HR or a lawyer. We'll point you there. - Someone in crisis needs clinical care first. We'll help find it. We'll tell you if you don't need us. [That's what the scoping call is for](https://calendly.com/theworkpsychologist) How it runs ### Seven steps, all online, all visible. You'll know what happens next, what it costs and what you'll see, before anything starts. 1. Scoping call: A short online call to agree the change, the people and the timing. No charge. 2. Proposal: Fixed scope and a fixed fee, in writing. 3. Introductory session: Before any work starts, your people meet Klaus, he gets to know them, and they raise any questions or concerns. 4. Baseline number: People rate their readiness from 1 to 10 before anything starts. 5. The work: Online sessions, scheduled around the diary. 6. End number: The same rating, after the last session. 7. One-page report: What moved, in aggregate. Nothing anyone said. What you get back The one-page report Rated by your people from 1 to 10, before and after. One page you can put in front of your exco. - Readiness before Block A: __ / 10 - Readiness after Block B: __ / 10 - People who took part: __ of __ - Shared with you: Aggregate scores and themes - Never shared: Names, individual scores, anything said Template. Your report carries your own numbers. Private by design ### What you see, and what stays private. People book directly with Klaus, never through their manager. Your organisation sees - What's needed to settle the invoice - Aggregate before-and-after numbers for group work - Session attendance, if agreed upfront - A one-page summary of themes, if agreed Stays between your people and the psychologist - What anyone worked on - Individual scores and session content - Anything said in a session - Whether anyone was referred elsewhere Who you'll work with ### A veteran industrial psychologist, not a facilitator. Klaus Muller is an industrial psychologist registered with the HPCSA, a coaching psychologist, and a BWRT(R) Advanced Practitioner and Master Coach. Industrial psychology is his home discipline, so he sees the work itself as part of the picture, not just the person in it. He is also a quantitative researcher, which is why every engagement starts and ends with a number. He guest lectures in the Department of Economics at the University of Johannesburg. [As seen on Soweto TV's Sick Note](https://www.theworkpsych.com/#onair) - Industrial Psychologist: HPCSA Reg. PS 0136336 - Coaching Psychologist: ISCP ID 2246 - BWRT(R): Advanced Practitioner & Master Coach - Ethics: Registered Ethics Officer (TEI) On assessment South Africa's Employment Equity Act allows workplace psychological tests only when they're shown to be valid, reliable, fair to all employees and unbiased. We use only instruments with that evidence for the specific use. Watch and read ### See how Klaus thinks before you put him in front of your people. [Watch the interview on YouTube](https://www.youtube.com/watch?v=8jU730_EG-w) Sick Note - Soweto TV #### Building a mentally healthy workplace in a high-pressure world Soweto TV invited Klaus onto Sick Note, where host Ronald Abvajee asked him about workplace well-being, employee health and productivity, and what organisations can do in practice. Published 27 August 2026 [Play the interview](https://www.youtube.com/watch?v=8jU730_EG-w) Or read the essays [Essay - Substack - Rage Against the Grievance - The Weaponization of HR Processes](https://theworkpsychologist.substack.com/p/rage-against-the-grievance) [Essay - Substack - Know your limits. - And outperform those who don't](https://theworkpsychologist.substack.com/p/know-your-limits) [Essay - Substack - A Workaholic State of Mind - Relentless Drive or Silent Struggle? The Unseen Toll of Overachievement](https://theworkpsychologist.substack.com/p/a-workaholic-state-of-mind-nobody) [More essays on Substack](https://theworkpsychologist.substack.com) ### Book a scoping call before the memo goes out. A short online call, at no charge. Bring the change, and we'll map where resistance is likely to sit and which programme fits. Or email this page to whoever owns the change. [Book a scoping call](https://calendly.com/theworkpsychologist) What happens next: you pick a time, we talk, and you get a fixed scope and a fixed fee in writing. --- ## The Ready Room (programme page) Address: https://www.theworkpsych.com/the-ready-room.html [Home](https://www.theworkpsych.com/) Programme 1 - The people side of change ### The Ready Room Don't let resistance derail your change initiatives. Powered by BWRT(R), the Ready Room works inside the change model you already run. It helps people get past the fear and resistance that stall adoption, so change is easier and less painful for everyone in it. [Book a scoping call](https://calendly.com/theworkpsychologist) - Format: Online, at times that suit the diary - Starts with: An introductory session, before anything else - Structure: Block A before implementation, Block B after - Group size: Cohorts of 4-10 - leaders one-to-one - Sessions: One per block - You get back: Readiness before and after, and a one-page report - Price: R6 300 per block, per cohort; R12 600 for both blocks Why "the Ready Room"? A ready room is where aircrews are briefed before they fly and debriefed when they land. Most change plans move people like cargo. This one briefs them like crew. Why change stalls ### As far as the brain is concerned, not changing is safer. Under the threat of change, the brain turns up avoidance, scepticism, defensiveness, anxiety, fatigue and reluctance. People start to doubt their own capacity to cope: how will I manage all of this? That resistance is one of the biggest barriers to successful change. It's also the one part a change plan can't reach. Change programmes fund the plan. Almost nothing funds the fear. What gets louder - Avoidance - Scepticism - Defensiveness - Anxiety - Fatigue - Reluctance We don't argue anyone out of resisting. Nobody has ever won that argument. We work on the response instead. How it fits ### Keep your change model. We handle the part it can't reach. The Ready Room slots into ADKAR, Kotter, Prosci or your own approach. Your model manages the plan. The Ready Room works on how people respond to it, in two blocks either side of implementation. Your change model - The plan, the communications, the training, the timeline The Ready Room runs alongside it Announcement Block A #### Before the memo lands Pre-implementation - Starts with an introductory session: your people meet Klaus and raise any questions or concerns - Embracing the challenge of change - Building a defence against the stress of the unknown - Everyone leaves with an Anxiety Stop tool for announcement day Go-live Block B #### After the dust settles Post-implementation - Standing your ground: protecting what matters most - Overcoming mental blocks - Building forward momentum Adoption What it's built to do ### Less fear. More forward. - Lower fear, anxiety and resistance: Work aimed at the reaction itself, not at the slide deck. - Rapid, deep-seated behavioural change: BWRT(R) works on automatic responses, so change doesn't rest on willpower. - Stronger resilience for decision-making: Clearer thinking while the ground is still moving. - More openness, curiosity and motivation: Energy for moving forward instead of defending the old way. - Personal benefits built in: A win-win: people gain something for themselves, and the organisation gains with them. - Fits your existing framework: It integrates with the change model you already run. No awkward icebreakers. Just focused, useful work, delivered online. What participants have said "What magic is this?" "I would recommend it to anyone that wants a positive change in their life." Measured, not guessed ### Every block starts and ends with a number. Before Block A, people rate their readiness for the change from 1 to 10. After Block B, they rate it again. You see the movement in aggregate, so you can tell whether the work held, and so can your exco. Most change support reports activity: sessions run, people trained. The Ready Room reports movement. Sample report The Ready Room - one-page report - Readiness before Block A: __ / 10 - Readiness after Block B: __ / 10 - People who took part: __ of __ - Where the fear sat: Top three themes, in aggregate - Never shared: Names, individual scores, anything said Template. Your report carries your own numbers. The method ### What is BWRT(R)? BrainWorking Recursive Therapy is a fast, neuroscience-based approach to behavioural change. Most reactions are patterns the brain set up long ago, because they felt safe at the time. Safe isn't the same as effective. BWRT(R) uses the ability to imagine and create to set up new responses that feel just as natural as the old ones, and work far better. It isn't about forcing anyone to be different. It's about giving people more options than their familiar habits. BWRT(R) was developed by Terence Watts. How it works 1. Rewires automatic responses 2. Rapid, lasting change 3. Breaks through mental blocks 4. Builds stress resilience and adaptability Who runs it ### The psychologist on your scoping call runs every session. The Work Psychologist is a solo practice, and that's the point. There are no account managers and no junior facilitators. Klaus Muller, a veteran HPCSA-registered industrial psychologist, takes the scoping call, runs the sessions and writes the report. - HPCSA Psychologist (Industrial) - PS 0136336 - ISCP Coaching Psychologist - BWRT(R) Advanced Practitioner & Master Coach - Registered Ethics Officer (TEI) [Watch Klaus on Soweto TV's Sick Note](https://www.youtube.com/watch?v=8jU730_EG-w) The honest limit ### We can't make the change popular. We can stop fear derailing it. The Ready Room works on how people respond to a change, not on whether the change is right. If the plan itself is the problem, we'll say so. ### Bring the change. We'll map where the fear sits. A short online scoping call, at no charge, to agree the change, the people and the timing. Running a change programme for a client? The Ready Room can sit inside your model as the people layer. [Book a scoping call](https://calendly.com/theworkpsychologist) --- (c) 2026 The Work Psych - KP Muller T/A The Work Psych - Industrial Psychologist, HPCSA PS 0136336 - BWRT(R) was developed by Terence Watts.